Refund Policy

1. General principle: a completed check is final

Once LC Clear has completed a pre-check and delivered a result (a compliance score, a discrepancy list, or a “no discrepancies found” outcome), that check is considered fully rendered and is non-refundable, regardless of the result. This applies whether the outcome shows critical discrepancies, warnings only, or no discrepancies at all. A clean result is not grounds for a refund: what you are paying for is the check itself, not a guarantee of a particular outcome or of bank acceptance (see § 4 of our Terms of Service).

2. When we do refund

2.1 Non-delivery

If a technical failure on our side prevents a check from completing (for example, a system error, a crash, or no compliance score or discrepancy list is ever produced), we will not charge for that attempt, or will refund it if you were already charged. This does not apply once a check has completed and produced a result, even if you disagree with or did not expect that result.

2.2 Duplicate or erroneous charges

If you were billed twice for the same check or the same subscription period, or charged an incorrect amount due to an error on our side, we will refund the erroneous portion.

2.3 Unused Pay-As-You-Go credit

If you purchased a single pre-check (Pay-As-You-Go) and have not used it for any check, you may request a full refund within 14 days of the purchase date. Once a purchased check has been used, section 1 applies: it is final and non-refundable regardless of the outcome.

2.4 Credit packs (every plan)

Check credit packs (any chosen quantity of checks, available on every plan) follow the same rule as Pay-As-You-Go credit (section 2.3): while none of the pack's checks have been used, you may request a full refund within 14 days of the purchase date. Once any check from the pack has been used, the purchase is final and non-refundable regardless of the outcome of the individual checks. The same applies to a pack bought through automatic top-up.

3. Subscriptions

Subscriptions (Starter, Business, Enterprise) are billed in advance for each billing period and are not refunded for partial or unused periods. Cancelling a subscription stops future renewals; you keep access to the plan's included checks until the end of the period you already paid for (see § 7 of our Terms of Service). Individual checks used within a subscription period are covered by section 1 above and are not separately refundable.

4. How to request a refund

Email info@docaccord.com with your account email address, the order or invoice reference, and the reason for your request. We aim to respond within 5 business days. Approved refunds are paid out by Paddle, the Merchant of Record for your purchase, back to your original payment method; processing time depends on your bank or card provider.

5. Chargebacks

If you believe a charge was made in error, please contact us at info@docaccord.com before initiating a chargeback with your bank or card provider. Most billing issues can be resolved faster this way, and an unresolved chargeback may result in a temporary suspension of your account while the dispute is reviewed.

6. Changes to this policy

We may update this policy from time to time, for example if our pricing structure or Merchant of Record changes. The version published on this page at the time of your purchase applies to that purchase.